Refund policy
Refund Policy
At Dollovo, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, items must be returned in a reasonable condition and, where possible, in their original packaging. Proof of purchase or order confirmation may be required.
To initiate a return, please contact us at info@dollovoshop.com. Please do not send items back without contacting us first, as return instructions and the appropriate return address will be provided once your request has been reviewed.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at info@dollovoshop.com so we can review the issue and provide an appropriate solution.
Non-Returnable Items
For hygiene, safety, and product integrity reasons, certain products may not be eligible for return once opened or used. Returns may also be refused if items are returned in a condition that significantly reduces their value beyond what is necessary to inspect them.
If you are unsure whether your item qualifies for return, please contact us before submitting a return request.
Exchanges
If you wish to exchange an item, please contact us first. Once your return request has been approved, you may place a new order for the desired replacement item.
European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you have the legal right to cancel or withdraw from your purchase within 14 days of receiving your order, for any reason and without providing a justification.
To exercise this right, please contact us at info@dollovoshop.com within the 14-day withdrawal period. Customers may also use any electronic withdrawal or cancellation method made available on our website where applicable.
Returned goods should be sent back without undue delay after notifying us of your decision to withdraw. Customers may be responsible for any reduction in value resulting from handling the goods beyond what is necessary to establish their nature, characteristics, and functionality.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank, card issuer, or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at info@dollovoshop.com.
Contact Us
For any questions regarding returns, refunds, exchanges, or cancellations, please contact: